FAQ’s
Who is Greenbean Learning?
Greenbean Learning is a South African importer and distributor of educational toys, puzzles, games, learning resources, STEM products and classroom materials. We supply parents, schools, therapists, toy stores and online resellers throughout Southern Africa.
What products does Greenbean Learning sell?
What types of educational products do you supply?
We supply STEM toys, Montessori learning materials, preschool educational toys, sensory toys, coding toys, robotics kits, maths and literacy resources, puzzles, games, classroom learning aids, and early childhood development products designed to support learning through play.
Do you stock recognised educational toy brands?
Yes. We stock a range of trusted educational toy brands focused on STEM education, sensory development, educational play, early learning, and child development.
Midder – Arts and Crafts and Puzzles
Do you operate nationally/internationally?
Greenbean Learning Resources distributes throughout Southern Africa. We will orders for customers outside of SA borders must be arranged by the customer.
Do you offer wholesale pricing?
Yes. Approved resellers can enjoy reseller pricing with additional bulk & collection discounts (up to 15% off our reseller prices) through our reseller
portal.
Is credit available?
Yes, optional 30-day credit via Lulapay. To apply for a Lulapay facility, complete the 5-minute online application.
Do I need a registered company to become a reseller?
No. You do not need a formally registered company to apply. However, we do look for resellers who already have an established online presence, such as an active website, Instagram page, Facebook page or online store.
We prefer partners who show evidence of ongoing business activity, brand development and genuine intent to grow, rather than newly created or inactive social media accounts with little or no content.
How do I return an item?
Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
• Book with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
14 Malta Street,
Cosmo Business Park,
Cosmo City,
2188
Who can apply for a reseller account?
We work with:
• Online stores
• Toy shops
• Educational retailers
• Schools (eligible for educational partner pricing; reseller pricing is only available to approved resellers. Schools wishing to resell products will be required to provide supporting documentation.)
• Therapists (eligible for educational partner pricing; reseller pricing is only available to approved resellers. Therapists wishing to resell products will be required to provide supporting documentation.)
• Tutors (eligible for educational partner pricing; reseller pricing is only available to approved resellers. Tutors wishing to resell products will be required to provide supporting documentation.)
• E-commerce sellers
• Marketplace sellers
• Speciality retailers
How do I become a Greenbean reseller?
You can apply online through our reseller application form. Once approved, you will receive login details for the reseller portal where you can access trade pricing and place orders.
Which ecommerce platforms do you integrate with?
We integrate with Shopify, WooCommerce, Magento, and other ecommerce platforms via API and CSV feeds.
What are the benefits of becoming a reseller?
Approved resellers receive:
• Trade-only pricing
• Access to 4,000+ products
• Bulk discounts
• Optional dropshipping
• Product data feeds
• Real-time stock syncing
• White-label fulfilment options
• Access to educational toy brands trusted by schools and therapists
Is there a minimum order value for trade customers?
Yes. Standard reseller orders under R1500 are not accepted on the reseller portal unless you are on the dropshipping integration model.
Are there bulk discounts?
Yes. Bulk discounts are available on qualifying orders and collection orders may qualify for additional discounts.
For schools, educational institutions, therapists, NGOs, government departments, and organisations purchasing larger quantities, we offer customised quotations tailored to your specific requirements
Does Greenbean Learning offer dropshipping in South Africa?
Yes. We offer a South African educational toy dropshipping solution that allows approved resellers to sell our products online without holding stock.
How does Greenbean dropshipping work?
Once approved:
1. You connect your website to our product feed or API
2. Products sync to your online store
3. Your customer places an order on your website
4. Greenbean picks, packs and ships the order
5. Optional white-label fulfilment is available
Do I need to keep stock when dropshipping?
No. With our dropshipping model, Greenbean holds and fulfills the stock while you focus on marketing and sales.
Shipping and Delivery
• Greenbean Learning is an online retail store and delivers nationwide via Fastway Couriers. The Courier Guy is used for outlying areas.
• Delivery to farms or rural areas will incur surcharges.
• It is mandatory to leave a telephone or mobile number for the courier company to contact you during delivery hours.
• All orders are sent packed in boxes or flyer bags.
• Greenbean reserves the right to amend shipping costs at any time in line with any increases from the courier company.
• Delivery time is based on the delivery address for each order from when proof payment is received, Gauteng 1-2 working days, Red Zone 1-3 working days, Orange (Western Cape/Eastern Cape) 2-4 working days, Grey 2-7 working days. Please note that actual delivery times may vary slightly and are an estimation only.
• Should a package not be delivered through no fault of Fastway (e.g. no one on-premises/unable to answer calls/invalid or incomplete address), Fastway will attempt a second delivery. If this is still unsuccessful, Fastway will attempt to contact you via phone/mobile to arrange delivery. If Fastway is unable to reach you, the order will be returned to our warehouse and checked back into stock. You will be refunded the amount for the products excluding the original delivery fee.
• Delivery times can’t be guaranteed, but we will do our best to keep you informed if there are any delays.
Greenbean will ensure that the correct items are dispatched as per invoice and will only be responsible for the collection of goods that have been dispatched in error.
• Customers in SADC countries are required to ensure that their transporters have the correct documentation for orders to be transported across the border. Greenbean will not be liable for collections from any SADC country for any reason.
For any additional information, please reference fastway.co.za
Costs/Charges:
Please access the following link for more information: fastway.co.za
Liability / Risk:
• Whilst every effort is made to pack your order carefully, Greenbean is not liable for any damages that may occur to goods in transit. Any losses/damages must be reported to Greenbean immediately so that we can contact the courier company on your behalf and lodge a claim.
• Risk in respect of all goods (in terms of loss, damage, theft, etc) will pass to the customer at the time of dispatch from Greenbean Warehouse. In accordance with their conditions of carriage, Fastway Couriers limits its liability up to R1500 per box (subject to amendment and its own Conditions of Carriage). It is vitally important that the customer checks the goods upon receipt, before signing for the delivery.
Do you sync stock levels automatically?
Yes. Our integrations support real-time stock syncing to help prevent overselling
Do you provide product images and descriptions?
Yes. Approved integration partners receive access to product images, descriptions, videos, barcodes and product attributes.
